Please read this very carefully as the return policy is different for each product category:
- Handmade Rugs: Upon receipt of the Rug, we will give you a 15 day "grace period" to find the perfect spot for it in your home or office. You may still return the item to our storage in Massachusetts within this period for an 100% refund (excluding shipping). If you choose not to opt for the 100% refund (excluding shipping), we can offer you a 100% store credit towards your next purchase (again, excluding shipping), however you only have 2 months to use it! Please be aware that there are no refunds after the grace period!
- Handthrown Pottery (Applies to orders less than $1000 ONLY!): All pottery goods ship from Morocco, and most of these goods are custom-made right after the order placement, therefore it is very hard for a small company like ours to provide a generous return policy on such goods. If we were to ship them back to Morocco, we would need to pay for international shipping, Moroccan Custom duties and shipping insurance. Upon receipt of the pottery goods, we will give you a 15 day "grace period" and you may return the item to our storage in Massachusetts within this period for a 70% refund (excluding shipping).
- Moroccan Candle Holders: Non returnable since they are made to order.
- Purses and Handbags: These crafts are returnable within 15 days of their receipt.
- Moroccan Lanterns: Non returnable since they are custom-made.
- Hand Embroidered Linens: Non returnable since they are custom-made.
- Luxury Moroccan Furniture: Non returnable since they are custom-made.