What about the return policy?
Please read this very carefully as the return policy is different for each product category: Handmade Rugs: Upon receipt of the Rug, we will give you a 15 day "grace period" to find the perfect spot...
View ArticleWhat about the shipping price and how long does shipping take?
Shipping at MyCraftWork.com depends on whether the item ordered is already in stock in the US, or being shipped from overseas. If the item is shipped from the US, we will provide you with the...
View ArticleHow do you determine your prices?
We use the following criteria to determine our goods' prices: Number of craft hours spent making the item. The overall quality of the item. The size of the item. Please keep in mind that most of...
View ArticleHow do I clean a handmade rug?
There are plenty of resources online that can show you how to properly maintain/clean a handmade rug or tapestry. Here are a few basic steps that can help you with this process: 1) Sweep away...
View ArticleHow do I distinguish REAL handmade goods from machine made ones?
Most of the time we will post videos of our artists/artisans documenting their craftwork through stages, so you can see firsthand how these amazing people develop their ideas and bring them to life...
View ArticleWhat if I have questions about purchasing an item, how do I contact...
Being a small company, we pride ourselves on our excellent relationship with our costumers. We also LOVE talking about what we do! So if you have any questions please do not hesitate to contact us....
View ArticleWhere do your products come from?
Our goods are costum-designed and made in Morocco. We have included the town of origin in each product description page, this way people can use our Home Page interactive map to brush up on their...
View ArticleHow secure is your payment processing?
This is a great question! The answer is: We have the MOST secure payment processing in the web. Here's how the Checkout Process works at mycraftwork.com: ALL payments on our website are handled...
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